Shipping Policy

Thank you for choosing Pastels Below are our shipping policies to ensure a smooth and satisfactory shopping experience:

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1. Processing Time: Orders are typically processed and shipped within 1 to 3 business days after the payment has been successfully received. Please note that processing times may be extended during peak seasons or holidays.

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2. Shipping Methods: We offer various shipping options to cater to your needs. The available shipping methods and estimated delivery times will be displayed during the checkout process.

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3. Shipping Rates: Shipping rates are calculated based on the destination, package weight, and selected shipping method. You can view the shipping costs during the checkout process before finalizing your order.

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4. Order Tracking: Once your order is shipped, you will receive a shipping confirmation email containing the tracking information. You can use this tracking number to monitor the status and estimated delivery time of your package.

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5. Shipping Locations: We currently ship to addresses within the United States [or other countries where shipping is available]. Please ensure that your shipping address is accurate and complete to avoid any delivery issues.

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6. Shipping Delays: While we strive to deliver your order on time, please be aware that external factors such as weather conditions or unforeseen circumstances might cause shipping delays. In such cases, we will do our best to keep you informed and provide timely updates.

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7. International Shipping: For international orders, please be aware that customs duties, taxes, or import fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the product price or shipping cost.

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8. Undeliverable Packages: In the event that a package is undeliverable due to an incomplete or inaccurate address provided by the customer, or if the package is refused or unclaimed, we will contact you to resolve the issue. Additional shipping charges may apply for re-sending the package.

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9. Damaged or Missing Items: If your package arrives with damaged items or if items are missing, please contact our customer support within 48 hours of receiving the order, and we will assist you in resolving the issue promptly.

If you have any further questions or concerns about our shipping policies, please don't hesitate to contact our customer support team. Thank you for shopping with us!